Refund & Cancellation Policy

Last updated: August 2026

AI Prime primarily provides customized business-to-business technology services. Because work may involve reserved development capacity, configuration, implementation and third-party costs, refund terms depend on the applicable service agreement.

Before Work Begins

If a customer requests cancellation before work has commenced, AI Prime will review the request and may refund amounts paid, less any non-refundable third-party costs, administrative charges or agreed reservation fees.

After Work Begins

Once implementation, development, configuration or other work has commenced, payments relating to work already performed, committed resources or completed milestones are generally non-refundable.

Subscriptions

Enterprise subscriptions may be cancelled in accordance with the notice period stated in the applicable commercial agreement. Fees already paid for an active billing period are generally non-refundable unless the agreement states otherwise.

Duplicate or Incorrect Charges

If you believe you were charged incorrectly or more than once, contact us promptly with the invoice or transaction reference. Verified billing errors will be corrected.

Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where operationally possible. Processing time may vary depending on the payment provider and banking network.

Contact

Cancellation and refund requests may be sent to info@aiprime.ae and should include the customer name, invoice number and reason for the request.